Client servicing manager
Full job description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
What You’ll Do on a Typical Day :
Manage inbound call & email queries from clients to assist with their account related needs and concerns.
Proactively speaking with clients to build relations, offering a consultative approach when managing our client travel programs, providing insight and recommendations to assist our clients achieve their objectives; whilst at the same time improving their value to AEGBT
Manage any escalations from the client, working with the servicing and support teams to understand the issues, reporting back to the client and being part of a team that closes out the issue
Ability to consult, analyze and assess client needs while supporting needs to improve profitability
Engagement and/or management of client implementations and de-implementations
Send updates and communications to client key contacts
Conduct face to face and phone/internet based introductory presentations/travel forums and business reviews
Keep SFDC and any other relevant database updated as required, and communicate with different business units, specifically Operations, Supplier Relations, Implementations & Sales to manage day-to-day servicing issues, as well as cross-promotional initiatives
Consult clients on MI hierarchy/UDID/CAP Profile/GSI Overlay positions
Manage ad-hoc report requests, implement, maintain, & amend PET and insights reports
Responsible for ensuring preferred supplier programs are distributed and loaded correctly through PRDS
Engage in activities overseen by the Client Management team or specific AEGBT project’s as required by leader
What We’re Looking For :
Graduate with 6 -9 years of experience in Client management.
Establish and maintain a regional business plan for your client account in APAC.
This is created in consultation with the global account management team and the client .
Act as a single regional point of contact with responsibility for the overall relationship.
Liaise with the local markets relationship management teams responsible for the specific accounts within the portfolio. Align with the global client management team and local client management team to identify regional program opportunities and execute against the global client strategy.
Location Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!
Ready to explore a career path? Start your journey.
What You’ll Do on a Typical Day :
Manage inbound call & email queries from clients to assist with their account related needs and concerns.
Proactively speaking with clients to build relations, offering a consultative approach when managing our client travel programs, providing insight and recommendations to assist our clients achieve their objectives; whilst at the same time improving their value to AEGBT
Manage any escalations from the client, working with the servicing and support teams to understand the issues, reporting back to the client and being part of a team that closes out the issue
Ability to consult, analyze and assess client needs while supporting needs to improve profitability
Engagement and/or management of client implementations and de-implementations
Send updates and communications to client key contacts
Conduct face to face and phone/internet based introductory presentations/travel forums and business reviews
Keep SFDC and any other relevant database updated as required, and communicate with different business units, specifically Operations, Supplier Relations, Implementations & Sales to manage day-to-day servicing issues, as well as cross-promotional initiatives
Consult clients on MI hierarchy/UDID/CAP Profile/GSI Overlay positions
Manage ad-hoc report requests, implement, maintain, & amend PET and insights reports
Responsible for ensuring preferred supplier programs are distributed and loaded correctly through PRDS
Engage in activities overseen by the Client Management team or specific AEGBT project’s as required by leader
What We’re Looking For :
Graduate with 6 -9 years of experience in Client management.
Establish and maintain a regional business plan for your client account in APAC.
This is created in consultation with the global account management team and the client .
Act as a single regional point of contact with responsibility for the overall relationship.
Liaise with the local markets relationship management teams responsible for the specific accounts within the portfolio. Align with the global client management team and local client management team to identify regional program opportunities and execute against the global client strategy.
Location Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!